Illustrating data, information and knowledge
Characteristics of Knowledge
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Knowledge is a human capability, not a file, document or video
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Knowledge results from interaction with a source
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Knowledge is generative: knowledge-holders can create new appropriate
statements
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Knowledge is elaborate: it's a web or map of information, comes in
large packets, and takes time acquire
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Knowledge is context-sensitive
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Knowledge is both explicit and tacit:
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Explicit knowledge is objective facts that are readily documented
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Explicit knowledge is "know-what"
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Tacit knowledge is subjective: values, judgments, assumptions, intuition
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Tacit knowledge is in people's heads, only surfacing through interaction
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Tacit knowledge is "know-why"
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Real knowledge - "know-how" - is created from the interaction of explicit
and tacit knowledge.
To Knowledge Management Page